MANAGER OF COMMUNICATIONS

Position Summary

The Manager of Communications is responsible for the development and production of communications vehicles that support the organization’s strategy, mission, vision, and business priorities for internal and external purposes.

Job Duties

• Manages and provides strategic direction to staff to ensure department initiatives are in alignment with the Authority’s mission, vision and business priorities.
• Oversees the monitoring, editing and updates to the Authority’s web site and social media content for style, ease of use, accuracy and timeliness; promotes web site use.
• Creates and maintains promotional profile documents for each Authority division, department and position.
• Serves as backup spokesperson for Director of Communications as necessary.
• Creates and maintains informational documents for every Authority program, project and initiative.
• Advances the Authority’s strategic communications vision throughout the workforce by promoting and assessing effective employee awareness of all initiatives.
• Works collaboratively with all Authority departments to understand and convey the mission and objectives.
• Oversees the daily operations of the Communications Department. 
• Trains and supervises department employees.
• Maintains compliance with the Authority’s rules and policies.
• Develops brochures, presentations, speeches, newsletters, social media content and other communications directed to internal and external audiences as necessary.
• Develops plans, annual objectives and budget requests for the department.
• Prepares the Authority’s Annual Report.
• Develops uniform letterhead, memorandum and electronic communication formats and use protocol.

Job Duties (cont.)

Knowledge / Abilities

Extensive / Considerable knowledge of:

• Principles, objectives, techniques, and methods of public information management
• Media requirements regarding content, format, and timing of official releases
• Functions, operations, goals and administration of the Authority
• Microsoft Office Suite including Word, PowerPoint, Outlook, etc.

Ability to:

• Communicate with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person. 
• Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment to detect or assess problems. 
• Organize, Plan, and Prioritize Work — Developing specific goals and plans to prioritize, organize and accomplish your work. 
• Get Information — Observing, receiving and otherwise obtaining information from all relevant sources. 
• Schedule Work and Activities — Scheduling events, programs and activities, as well as the work of others. 
• Make Decisions and Solve Problems — Analyzing information and evaluating results to choose the best solution and solve problems. 
• Evaluate Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. 
• Establish and Maintain Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. 
• Interpret the Meaning of Information for Others — Translating or explaining what information means and how it can be used. 
• Coordinate the Work and Activities of Others – Getting members of a group to work together to accomplish tasks.
• Coach and Develop Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others improve their knowledge or skills.

Minimum Education Level Required

Bachelor’s Degree in Public Administration, Communication Arts, Public Relations, Marketing, Journalism, or a related field of study.

Minimum Experience Required

Seven (7) years’ experience in Journalism, Public Relations, Public Administration, Marketing / Advertising; this includes a minimum of three (3) years’  experience as a first-level supervisor or manager.

Required Certifications / Licenses

Certification in public relations or communications is preferred.  Examples include “Accredited in Public Relations” (APR) or “Accredited Business Communicator” (ABC)